Terms & Conditions

 TERMS AND CONDITIONS (Consumer Face to Face Transactions) 


1.1 In these conditions “the Seller’ means Totally Shutters Trading Limited and ‘the Buyer’ means the person, firm or company placing an order for goods or services, “the Goods” means shutters and/or blinds made to the Buyer’s specification only, which are subject to these terms and conditions. 

1.2 These conditions of sale together with the particulars contained in the Buyer’s order annexed to these conditions together with any special conditions agreed at any time in writing by the Seller constitute the entire contract between the Buyer and the Seller. 

1.3 A legally binding contract will arise upon receipt of the Buyer’s payment of deposit for the order. 

1.4 Save where otherwise stated in these conditions or in any special conditions agreed in writing by the Seller time shall be of the essence of any periods of time referred to. 


All prices quoted on the Seller’s website or by any other person or source prior to the date of the order are superseded by the prices quoted in the order. 


3.1 The purchase price for any goods ordered by the Buyer will be subject to VAT at the prevailing rate. The price will include a single delivery to one address within Mainland UK. 

3.2 By placing an order the Buyer consents to pay between 50% to 60% minimum deposit of the purchase price of the Goods with the balance due 72 hours minimum, prior to installation. 

3.3 Failure to pay the balance prior to installation will result in installation being cancelled and an additional fee of £150+VAT charge will be incurred by the Buyer. 

3.4 In the unlikely event that some of the Goods may not be installed due to damage, the Seller will re-order the Goods within 48 hours. 

3.5 All orders paid by credit card will be subject to an additional 1.5% charge to the overall price of the transaction. 

3.6 The Buyer cannot change or cancel the order once accepted by the Seller if the Goods ordered are manufactured, measured or custom made to the Buyer’s requirements or specifications, as these goods will not be resalable by the Seller. 

3.7 The Buyer accepts by placing the order with the Seller for the supply of the Goods, and being informed by the Seller, the Buyer is knowingly aware that the Goods are “made to the Buyer’s specifications only”, the Buyer waives the right whatsoever to cancel the order with the Seller under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Act, Section 28(1)(b). 

3.8 The Seller will, however, be prepared to accept “a cooling off period” of 48 hours after placing the Buyer’s deposit monies. After the 48 hours period has elapsed, the Seller will enforce Clause 3.7 above. 


If the Goods ordered are unavailable the Seller will notify the Buyer as soon as possible and suggest a suitable replacement. 


5.1 Delivery times stated are approximate only and time is not of the essence for delivery. Whilst every effort is made to ensure due performance, the Seller cannot accept responsibility for financial loss arising out of delay or failure to deliver by the specified date. 

5.2 If a Buyer fails to take delivery of the Goods or any part of them for any reason whatsoever the Seller will be entitled to charge for redelivery and the Buyer will pay to the Seller all costs and expenses associated with the non-delivery including storage and insurance charges. The balance of the contract price will also become due. Any delay or failure to deliver by the Seller will not entitle the Buyer to refuse delivery or to repudiate the contract and the full price will be payable to the Seller without deduction. 

5.3 Title to the Goods and responsibility for them shall transfer to the Buyer on delivery save that where goods are collected from the Seller by the Buyer or a third party nominated by the Buyer the risk in the Goods passes to the Buyer upon collection. 

5.4 The address for delivery shall be the Buyer’s address as stated on the order unless otherwise agreed between the parties in writing. 


6.1 The Seller cannot accept responsibility for any damage to the Goods unless reported to the Seller in writing within 24 hours following delivery and/or installation. 

6.2 If the installation date is cancelled by the Buyer within 24 hours of the installation taking place, the Buyer shall be liable for a charge of £150+VAT for the rescheduling of the installation date. 

6.4 The Seller shall have the right to cancel such installations at short notice through illness or other matters that may arise that are not within the Seller’s control. In these circumstances the Seller will not accept any claims for compensation for loss of time or inconvenience caused. 


All goods are sold to the Buyer on the following conditions: – 

7.1 All goods should be fully inspected prior to installation. The Buyer must check that the Goods are in accordance with the quote/invoice sent to the Buyer prior to installation. The Seller cannot accept responsibility in circumstances where the Buyer relies upon a representative present at the time of delivery and/or installation and the Buyer cannot be present personally. If the Buyer is not on site when a property is surveyed or when the Goods are installed the Goods will be fitted in accordance with the Seller’s standard practices unless previously agreed to the contrary. 

7.2 The Seller cannot guarantee precise colour matching against samples. The products are made from a natural material. Minor imperfections not readily apparent at a distance of four feet under ordinary light, will not be accepted as defects. Colour matching of finishing products (e.g., paints and stains) cannot be guaranteed although every reasonable effort will be made to ensure the accuracy of the finished product. 

7.3 All our shutters are handmade and therefore will display characteristics of a handmade process. In particular small knots and grain patterns are natural and not considered imperfections. Uneven light gaps between louvres and/or frames are unavoidable and shutters are not sold as a blackout solution. If a room darkening product is required, please purchase our black out blind shutter option. 

7.3 The Seller cannot guarantee the Goods against fading especially as a result of exposure to sunlight where some fading will occur. The Goods are not guaranteed against extreme damp or variable conditions. 

7.4 The Seller reserves the right to withdraw any products and colours at any time including after accepting an order without prior notice and cannot be held responsible for any consequences caused by the withdrawal of such products. 

7.5 Save as is inconsistent with statute, under no circumstances, except in respect of death or personal injury caused by the Seller’s negligence, does the Seller accept liability for consequential loss, damage, costs, or expenses, howsoever arising and any liability for any such consequential loss or damage is hereby specifically excluded. Should a claim be made under this agreement the Seller’s liability is limited to the value of the order placed by the Buyer. 

7.6 The Seller gives no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing as surveyed by the Seller. Other installation positions and uses are undertaken at the risk of the Buyer. 

7.7 Tolerance levels of overall panel specifications are plus or minus 2mm, and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1mm per 300mm and shall not be considered defective if within this tolerance. Top and bottom rails can vary between 75mm to 150mm, which is based on the height and size of slat and specification is determined by the manufacturer upon order. 

7.8 It is recommended that panels be ordered within the Seller’s normal specification range. For example, panels above 1800mm in height are ordered with a divider rail, and that single panel widths do not exceed 890mm for wood panels and 750mm for MDF, double hung panels shall not exceed 550mm. The maximum panel length shall not exceed 3000mm. The Seller may exceed the limitation at the Buyer’s request, but in doing so the Seller cannot accept responsibility for problems that result. 

7.9 If the Buyer chooses to install against the Seller’s recommendation the Seller accepts no liability for the installation of the Goods and any guarantee or warranty is thereby invalidated. 

7.10 Where the order is based on measurements supplied by the Buyer (“DIY Shutters”) the Seller cannot accept the return of the such DIY Shutters or any claim for compensation if the measurements given were incorrect measurements. 

7.11 Where a tracking system is used for the Goods, the Buyer accepts that there is a gap of not more than 20mm at the bottom of the shutter and the floor or sill due to the Jam Bracket that is used. There is also a small light gap between the top of the panel and the facia plate. 

7.12 The Buyer accepts that windows/openings/window frames are not perfectly square and level, that the Goods are made as “square and true”, and the Goods will be fitted to the best endeavour. Sills that are not level may have that appearance enhanced by the installation of the Goods and that it is not the Seller’s responsibility to level the Goods to opening’s level where that level is not level as measured with a spirit level. 

7.13 The Buyer accepts that there will be light coming through where the slats of the shutters meet and the edges of the opening frames. The level of light may not be consistent across the entire shutter panel, due to the design and operation, shutters are a light diffusing product rather than a blackout option. 

7.14 The Buyer accepts that the Seller’s products are custom made from wood or compounds of wood materials and may have slight imperfections as made from natural materials. The Buyer accepts that these products are fitted to the best of the Seller’s abilities and that there maybe slight imperfections around fixing points and areas of natural wood may have grain or indentations and that these maybe filled. This is normal practice with wood products. 

7.15 The control rod mechanism of the shutter: 

(a) centre control rod; meaning the control rod is at the front of the shutter located in the centre and can be seen. 

(b) offset control rod meaning; the control rod is at the front of the shutter located to the side of the shutter and can be seen. 

(c) half-concealed rod meaning; the control rod is fixed to the slats at the rear, to the side of the shutter panel and can be partially seen. 

(d) concealed rod meaning; the control rod is fully concealed within the stile/upright of the shutter panel and cannot be seen. 


8.1 The Warranty will cover:- 

(a) the workmanship 5 years 

(b) for colour fastness 5 years 

(b) stainless-steel hardware 5 years 

(c) all other hardware 1 year 

(d) shutter louvres 2 years with spare louvres supplied to the Buyer on installation [2 years will commence on date of installation with a maximum of 2 revisits free of charge, thereafter a revisit fee will be chargeable] 

8.2 The warranty does not cover:- 

(a) normal wear-and-tear parts 

(b) routine maintenance services 

(c) environmental damage 

(d) damage caused by an accident or collision 

(e) damage caused by misuse or abuse 

(f) damage caused by lack of maintenance 

(g) damage caused by excessive humidity and/or damp 


9.1 The Buyer warrants that all details provided for the purpose of purchasing the Goods are correct, that the credit and/or debit card they are using is their own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the Goods. 

9.2 The Seller does not store or keep any card details whatsoever. 


No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, website pages or by any agent or employee of the Seller shall be interpreted to enlarge, vary, or override in any way any of these terms or conditions. 


If any part of these terms and conditions is unenforceable including any provision in which the Seller excludes liability to the Buyer, the enforceability of any other of these conditions of sale will not be affected. 


The Buyer acknowledges and agrees to be bound by the terms of the Seller’s privacy policy. For any GDPR, please refer to our website under Privacy Policy. 


Except for the Seller’s affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contacts (Right of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart form that Act. 


This contract is subject to the law of England & Wales and the exclusive jurisdiction of the courts of England & Wales. 


The Seller reserves the right to change the Terms & Conditions at any time whatsoever and will notify the Buyer by email. 


REGISTERED AS: Totally Shutters Trading Limited 

REGISTERED OFFICE: 10a High Street, Chislehurst, Kent, United Kingdom BR7 5AN